GUARANTEE All parts are guaranteed to be first quality merchandise or in condition as expressly described on web site, or in e-mail or phone conversation. Defective merchandise must be returned at customer's expense for replacement. We will replace all defective parts but cannot accept responsibility for inconvenience or losses occasioned by their use. There is no warranty if parts have become defective due to faulty installation or abused in any way. Customer assumes all liability and risk out of the use of high performance products. There is no warranty, express or implied for any parts or work used for competition or track driving school events. No warranty on electrical parts. Several products carry a manufacturer's warranty. All parts with the exception of electrical, high performance and products already carrying their own warranty will be warranted for 12 months or 12,000 miles whichever occurs first. Customer shall notify Koala Motorsport within 10 days of defect discovery. We reserve the right to withhold refund until defective part has been examined and tested.
RETURN POLICY We cannot accept unauthorized returns. Please write, e-mail or call us whenever there is a need for adjustment. Returned parts must be in clean, unused, original or as-received condition, packed in the manufacturer's original packaging, and received at Koala Motorsport within 30 days of date of sale. No return will be accepted without invoice/sales receipt number or date of sale. We will issue you a return authorization number that must be marked on the return package. Our shipping department does not accept packages with no return authorization number. Returned items will be inspected before a refund is issued. No COD refunds accepted. A 15% restocking fee may be deducted on all returns unless due to our error.
There will be no refunds for opened software. Exchange only, for defective software, under the above guidelines.
When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We provide good merchandise, properly packaged, to the carrier. Claims for damage must be directed to the carrier, not to Koala Motorsport.
Many items are sold for competition and off road use only. It becomes the sole responsibility of the buyer to see that the use of their vehicle and items purchased comply with federal, state, and local regulations.
There is NO WARRANTY on used parts. Used parts are tested before being listed on our web site. They are only listed if they are in operational condition. All used parts are sold AS IS and come with no warranty unless otherwise stated. Used parts are NOT returnable.
CORE RETURN POLICY
Core charges apply to all rebuilt items including engines, transmissions and differentials. Core charges are fully refunded on receipt of your rebuildable core. A rebuildable core means that all hard parts are in good condition.
Hard parts for engines include:|
Hard parts for transmissions include:|
Hard parts for differentials include:|
Matching ring and pinion gears
Please note that matching means a set, and the same ratio as supplied. Partial core charges will apply to gear sets of a ratio other than what was ordered.